Returns & exchanges

1. Returns from Belgium

You have 30 days to try on, review and return the items to us. Not satisfied with your ordered items or they don’t fit? From Belgium, you can return to us in the following way:

The return package must contain the following items:

The items you wish to return (unworn and in original condition & packaging)
The return form, fully completed (see back for requested details)
A copy of the shipping note
The return address must be clearly visible on the outside of the box, you can use the return label provided for this purpose.

In Belgium you will need to drop off your parcel at a DHL Service Point. We ask a contribution of € 5.95 to the return costs. This € 5.95 will be deducted from the refund of the returned goods.

Please note: We cannot be held responsible for packages that are damaged or lost in transit.

2. Returning from other European countries

You have 30 days to try on and review items. Not satisfied with your ordered items or they don’t fit? You can return to us in the following way:
The return package must contain the following items:

The items you wish to return (unworn and in original condition & packaging)
The return form, fully completed (see overleaf for requested details)
A copy of the shipping note
Stick the return label provided on the shipping box or bag; min package size should be 14 cm by 9 cm. Never stick the return label on the packaging of the ordered items.

You must hand in your parcel at one of the DHL Pickup Parcel Shops(https://www.dhlecommerce.nl/en/consumer/dhl-servicepoints). We ask a contribution of € 5.95 for the return costs. This €5.95 will be deducted from the refund of the returned items.
Please note: We cannot be held liable for parcels that are damaged or lost in transit.

3. Returning from the Wadden Islands and Islands in France and Italy

You have 30 days to try on and review items. Not satisfied with your ordered items or they don’t fit? You can return to us in the following way:
The return package must contain the following items:

The items you wish to return (unworn and in original condition & packaging)
The return form, fully completed (see overleaf for requested details)
A copy of the shipping note
Stick the return label provided on the shipping box or bag; min package size should be 14 cm by 9 cm. Never stick the return label on the packaging of the ordered items.

You must hand in your parcel at one of the DHL Pickup Parcel Shops(https://www.dhlecommerce.nl/en/consumer/dhl-servicepoints). We ask a contribution of € 15.00 for the return costs. This €15.00 will be deducted from the refund of the returned items.
Please note: We cannot be held liable for parcels that are damaged or lost in transit.

4. How should I package my return shipment?

Please pack the item in an extra outer box or bag so that the product’s original packaging remains undamaged. If the item is returned damaged, you will lose the right to a full refund.

All items must be returned unworn and unwashed. Please try on shoes indoors on a clean surface only. We only accept items without wear marks and in the original box or packaging, which has not been used as a shipping box. Please do not write, apply tape or stickers to the original box and packaging. Do not forget to return the labels or accompanying accessories.

We would ask you not to store items in smoky rooms or near pets. Items that no longer smell fresh or look tidy can no longer be offered to our customers.

5. How long do I have to view the articles?

All your purchases are subject to a 30-day trial period. During this period, you can view and try on the products delivered.

All items must be returned unworn and unwashed. Please try on shoes indoors on a clean surface only. We only accept shoes without wear marks and in the original box or packaging, which has not been used as a shipping box. Please do not write, apply tape or stickers on the original box and packaging.

We would ask you not to store our items in smoky rooms or near pets. Items that no longer smell fresh or do not look tidy, we can no longer offer them to our customers.

6. How are returned items refunded?

Right of withdrawal
As a consumer, you have the right to revoke your order within 14 days of delivery in accordance with articles 6 to 8 of our general terms and conditions. We at Hi-Tec extend this right to 30 days. You can return the items you wish to revoke. Refunds will be made within 30 days; we aim to refund within 14 days of proper receipt of your return items. As long as no proof of proper receipt is provided by the consumer, Hi-Tec has the right to suspend the refund.

After checking your return package, we will send you an e-mail for good receipt. We will then issue the order for a refund. The refund will be made in the same way you paid for the order.